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Polycab Safe Homes Service – Terms & Conditions
Consent Form
Company Name: Polycab India Limited
Date: 28-11-2025
Dear Customer,
As part of our commitment to ensuring data privacy and compliance with the Data Protection and Privacy Policies (DPDP), we are seeking your consent for the collection, processing, and storage of your personal data. Please read the information below carefully to understand how your data will be handled and processed.
1. Purpose of Data Collection
We collect your personal data to facilitate your association with the Company as a consumer and ensure compliance with relevant laws, regulations and company’s codes/policies. Your data will be processed for the purposes mentioned above including the following:
- Provide support services
- Send marketing communications
- Conduct surveys
- Analytics
- Legal, Financial and Regulatory compliances
2. Types of Data Collected
We may collect various types of personal data from you including:
- Personal Identification Information: Name, address, contact details, email address.
3. Data Processing and Retention
- Your personal data will be processed as may be necessary for the purposes stated above.
- We will store your personal data securely and for no longer than a period of 8 years (as per the archival policy of the Company) post your association with the Company and/or for such duration as may be required by law.
4. Data Sharing
- Internal Departments: Relevant departments within the company, such as Sales, Marketing, Accounts, etc.
- Third-Party Service Providers: Service providers who support functions such as (including but not limited to) sales, marketing, training, third party marketing vendors, analytics, etc., in accordance with strict data protection agreements.
- Regulatory Bodies: Where necessary for compliance with relevant laws including income tax, GST.
- Other Associates of the Company: If your role involves interactions with external vendors, suppliers, or customers, relevant data may be shared to facilitate transactions or ensure product/service delivery.
5. Your Rights Under Data Protection Laws
You have several rights regarding your personal data:
- · Right of Access: You can request a copy of the personal data we hold about you.
- · Right to Rectification: You may request the correction of any inaccurate or incomplete data.
- · Right to Erasure: You can request that we delete your data, subject to legal or contractual requirements.
- · Right to Restrict Processing: You may request the restriction of processing under certain circumstances.
- · Right to Object: You can object to the processing of your personal data in certain cases.
- · Right to Data Portability: You may request that your data be transferred to another service provider in a structured, commonly used, and machine-readable format.
For any of the above requests, please contact our Data Protection Officer (DPO) at dpo@polycab.com.
6. Withdrawal of Consent
You have the right to withdraw your consent at any time by following the Company’s policies/procedures laid down from time to time. Further information in this regard can be obtained by writing to dpo@polycab.com. Please note that withdrawing consent may impact your association with the Company including fulfilment of contractual obligations, depending on the nature of the data processing.
Acknowledgment
I confirm that I have read and understood the above Consent Form. I give my consent to the collection, processing, and use of my personal data as described above unless specifically withdrawn by me in writing and duly acknowledged by the Company.
Terms and Conditions:
Polycab Free Consultation– Terms & Conditions
By availing the free consultation, you (the customer) acknowledge that you have read, understood, and agree to the following terms and conditions:
1. Nature of Service
This is a free consultation offered by Polycab India Limited (hereinafter referred to as “Polycab”) for electrification planning of residential and small commercial spaces. This includes advisory and recommendations only; execution of electrical work and the related way of working is at the sole discretion of the end customer.
2. Liability
Under no event shall Polycab be liable for any indirect, incidental, special, exemplary, punitive, or consequential damages arising from implementation of recommendations by third parties.
3. Independent Execution
It is expressly understood by the customer that any electrical work carried out based on Polycab’s recommendations shall be executed by independent contractors or electricians chosen by the customer. Polycab does not assume responsibility for workmanship, material quality, or compliance of such execution.
4. No Charges
The consultation is provided free of cost. Any costs related to material purchase, installation, or additional services shall be borne by the customer and will be between the customer and their chosen electrician / electrical contractor / third party.
5. Right to Discontinue
Polycab reserves the right to discontinue or withdraw visits to the customer or exit the customer’s site at any point of time with no explanation.
6. Customer Responsibilities
Customer shall ensure site readiness and provide accurate information for the desired consultation. Permissions from housing societies or authorities for arranging site visits are the sole responsibility of the customer.
7. Exclusions
- Structural repairs, civil work, or plumbing.
- Rectification of existing electrical faults.
- Supply or installation of electrical products (unless separately purchased from Polycab).
- Any work beyond advisory scope mentioned in the consultation.
8. Recommendations
Recommendations provided are indicative and based on standard safety norms. Final implementation should comply with local regulations and electrical codes. Final implementation is purely basis customer’s choice. Polycab shall not be liable for deviations or non-compliance by any third parties.
9. Offer Period
The free consultation is available for a limited period and in select geographies as decided by Polycab. Polycab reserves the right to extend, modify, or terminate the free consultation at its discretion.
10. Customer Cooperation
Customer is fully responsible for making the site available without interruptions or impediments to Polycab representatives for assessment. Delays caused by customer may result in rescheduling or cancellation of the free consultation.
11. No Warranty on Execution
Polycab does not provide any warranty on electrical work executed by third parties. Warranty on Polycab products, if purchased, shall be governed by the terms mentioned in the product warranty document. It is the prerogative of the customer to register the warranty from their respective point of purchase.
12. Permissions
The customer is solely responsible for arranging all permissions required for site visits, including authorizations from housing societies or other authorities.
13. Force Majeure
This free consultation shall be subject to force majeure conditions. In the event of natural calamities, emergencies, lockdowns, or other events beyond Polycab’s control, the consultation may be suspended without liability for delays or cancellations.
14. Product Selection
If the customer chooses to purchase Polycab products post-consultation, all exchanges or returns shall be governed basis the mutual agreement between the customer and the respective point of purchase.
15. Warranty on Products
Warranty (if applicable) on Polycab products shall be subject to the terms and conditions of the manufacturer and as mentioned in the warranty document. Kindly visit https://www.polycab.com for more information.
