1. Information We Collect

We may collect information about you in a variety of ways, including:

• Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site, place an order, or when you choose to participate in various activities related to the Site, such as online chat and message boards.
• Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
• Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site.
• Mobile Device Data: Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.
• Usage and Interaction Data: Information about how you use our Site, including Pages visited and time spent, Clicks, scrolls, and navigation behavior, Search queries and product views, Interaction with features like Wishlist, carts, and reviews.

2. Use of Your Information

Having accurate information about you enables us to provide you with smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

• Create and manage your account.
• Process your transactions and manage your orders.
• Send you confirmation regarding your order.
• Respond to your inquiries and customer service requests.
• Improve our services and website functionality.
• Communicate with you about products, services, offers, and promotions.
• Enforce our terms, conditions, and policies.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
• Marketing Communications: With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

4. Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology.

• Cookies: Cookies are small text files placed on your computer by websites that you visit. Cookies help us understand how our customers use the Site.
• Types of Cookies: We use essential, performance, analytics and advertising cookies (if applicable) to enhance your experience on the Site.
• Cookie Consent: You can manage your cookie preferences through our cookie consent tool, if applicable

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You can do this through your browser settings.

5. Children Data Protection

This website is not directed to individuals under the age of 18. We do not knowingly collect, use, or solicit personal information from children. If we become aware that we have inadvertently collected personal data from a child without appropriate parental consent, we will take steps to delete such information promptly. If you believe that a child has provided us with personal information, please contact us.

6. Third-Party Websites

The Site may contain links to third-party websites and applications of interest, including advertisements and external services that are not affiliated with us. Once you leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. We encourage you to review the privacy policies of any third-party sites you visit.

7. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security. We regularly review our security procedures to ensure your data is protected against unauthorized access, alteration, disclosure, or destruction.

Based on your location, you may have certain rights regarding your personal information, including the right to:

• Access the personal data we hold about you.
• Request correction of your personal data.
• Request deletion of your personal data.
• Object to or restrict processing of your personal data.
• Withdraw your consent.

8. Updates to This Policy

• We may update this privacy notice periodically to stay compliant with relevant laws. The updated version will be indicated by an updated “Revised” date and the updated version will become effective as soon as it is accessible. We encourage you to review this policy regularly to stay informed about how we are protecting your information.
• Please click here to view Digital Personal Data Protection Act (DPDP), 2023 and related frameworks to stay informed about your rights and our obligations on data protection.

Contact Us

If you have questions or comments about this notice, you may email us at dpo@polycab.com